The OAP provides services and supports to all eligible children and youth on the autism spectrum and their families and AccessOAP is responsible for helping families access programs and services offered by the Ontario Autism Program (OAP). BackgroundĪccessOAP administers functions for the Ontario Autism Program (the “ OAP”). Have any concerns or complaints to use this online form to communicate any concerns or complaints you may have to AccessOAP.ĪccessOAP (operated by Accerta Services Inc.) is committed to safeguarding and handling the personal information in its care, in compliance with privacy laws and best practices. As our services evolve, we encourage families who Stakeholders and the government to address any concerns or issues that you may have. In the meantime, AccessOAP's IRO and our professional and dedicated staff are available to help families by working with them, Independent Review Process will be made available in the coming months. Further information about this third party (as part of the determination of needs process) which cannot be resolved by AccessOAP's IRO. protect the anonymity of families/independent youth and where possible maintain confidentialityĪccessOAP will formally announce and launch a third party independent review process intended to resolve requests submitted byįamilies/independent youth to review the steps followed and/or information collected to inform the level of support needs for a child/youth.demonstrate neutrality and independence with respect to the process for reviewing and resolving complaints and.Promoting family engagement and providing alternative review options that are responsive to unique cultural needs and practicesĪppropriately separating responsibilities within and outside of AccessOAP so as to:.Ensuring the independence and neutrality of the process for the review of complaints/disputes and avoiding potential conflicts of interest.Responding to questions, concerns and complaints and/or resolving disputes about how AccessOAP delivers services, including those related to the processes associated with determining the level of support needs for a child/youth.Addressing questions, concerns and complaints brought to its attention as efficiently and effectively as possible.Offering of an easy-to-understand, fair, confidential, and transparent process for individuals, families, and relevant stakeholders to formally submit complaints.Specifically, AccessOAP's IRO is committed to respecting the following important principles: AccessOAP's IRO will ensure that families have a clear understanding of how to formally submit complaints about our services and thatįamilies understand the options which are available to them and the expected outcomes when they make a complaint about our services or have aĭispute with AccessOAP. Important we will strive to have those concerns resolved in a clear, timely and reasonable manner.ĪccessOAP's Independent Review Office or IRO will be responsible for dealing with complaints that families may have about the services that we AccessOAP will ensure that inĬases where families are not entirely satisfied with our services, they will have the opportunity to tell us about their concerns and equally We understand that from time-to-time families may feel that they have not been provided the services they need. We will offer a family-centred process to effectively address any issues or concerns that you may have and yourįeedback will help inform continuous improvement in the way that we help families access autism services. Your experience withĪccessOAP is important to us. AccessOAP is committed to providing superior customer service and helping families across Ontario access autism services.
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